What We Collect and Why We Use It
We collect your name, email address, phone number, and account credentials when you register. When you make a deposit or withdrawal — whether through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — we log transaction references to reconcile your account wallet and resolve any
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payment disputes. Device data such as your browser type, IP address, and session timestamps help us detect unauthorised access and keep your account secure. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors require
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to complete your transaction — nothing more. We retain your account records for as long as your account remains active and for a reasonable period after closure, as required under applicable Malaysian law. Access to your data within our systems is restricted to staff and systems
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with a clear operational need. You have the right to request a copy of the personal data we hold about you, ask for corrections, or raise a concern — all through the contact path set out in the support section below. Use of this platform and
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availability of any account feature depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.