How Our Terms Apply to Your Account
When you open an account with us, you enter into a binding agreement that governs every interaction — from placing your first deposit via Touch 'n Go eWallet or Boost, to requesting a withdrawal back to your GrabPay wallet. These terms exist to set clear expectations
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on both sides. We do not alter the terms based on payment method; the same conditions apply whether you fund your account through DuitNow, FPX, or Maybank2u. Jurisdiction matters here. Our platform is available where local law permits, and it is your responsibility to confirm that
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using our service is lawful in your location before opening an account. We do not make eligibility decisions on your behalf. The agreement covers account creation, fund management, session conduct, and the circumstances under which an account may be suspended or closed. Any material changes to
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these terms will be communicated through the account notification system before they take effect — not applied silently. If you transact through your account wallet and a discrepancy arises, the transaction record held on our system is treated as the reference point, and you have the
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right to request a copy of that record at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.